Heather Holladay Gates, PHR, MBA
Work Experience
Gates Consulting LLC, Principal Business Consultant (2006 - present)
Provide operational problem-solving for a variety of clients. Create and/or revamp processes, policies and procedures and provide project management to help business effectively achieve their goals. Focus on customer service and the financial bottom-line for clients sensing something is “broken,” but not sure what. Projects have included providing strategic guidance to a preschool Board of Directors, evaluating operational documents for a medical practice, creating and managing a large retail consignment event, revamping a struggling IT department, facilitating numerous work team sessions and small business consulting.
Leadership Louisville Center, Program Manager (2004 – 2006)
Managed Ignite Louisville young professional leadership program, Spirit Louisville high school leadership program, Focus Louisville community leadership program, and co-created Louisville 101, an orientation program for new Louisville residents and business leaders. Responsibilities included program design, budgeting, facilitation, logistics and execution. Also provided operational oversight for all the organization’s programs, ensuring all programs complied with standards. Initiated policies and procedures project.
Career Resources, Inc., Director (2003 – 2004)
Directed HR, Marketing, I/T and Facilities Management. Managed special projects related to business development and created strategic plan and department budgets. Built relationships with other community organizations such as Greater Louisville Inc., KentuckianaWorks, and the BrainGain Alliance, an initiative to attract and retain workers in Louisville. Monitored operational results and presented to the Board of Directors.
SHPS, Inc., Program Operations Manager (2002)
Managed day-to-day operations of a new business line. Managed high profile national clients including Intel, CIGNA, Citibank and Salomon Smith Barney. Directed clients in identifying business requirements for operational processes and served as liaison to technical team to ensure completion.
Vencor, Inc., (now Kindred Healthcare) and Atria, Inc., HR Manager (1996-2002)
(Atria was a division of Vencor at time of transition)
Joined Vencor as recruiting assistant and was quickly promoted to benefits supervisor. Selected to create a benefits operations area of 20 employees that did not exist before. Managed benefits enrollment, problem resolution, and customer service to support 80,000 employees nationwide. At Atria, coordinated conversion to new payroll/HRIS system. Created new department for benefits operations support and was responsible for entire benefits function, administering all programs for 8,000 employees. Promoted to HR Manager to direct special projects such as employee handbook revision, creation of first online HR site, and communication of HR policies and procedures nationally. Improved operational performance by increasing efficiency and internal and external customer relations.
Community Leadership
Highland Presbyterian Church Weekday School Strategic Committee (11-12); Parents Day Out Board of Directors (08-11); Kosair Children’s Hospital Foundation Task Force (06-07); Young Professionals Association of Louisville (YPAL) Board of Directors - Executive Committee and VP of Administration (05-06); Strategic Committee Head (05-06); Nominating Committee Member (05-06); VP of Development (04-05); Director of Workforce Development (03-04); Greater Louisville Community Branding Project Team (05-06); Greater Louisville Inc. Work/Life Alliance Committee (04-06); KentuckianaWorks Workforce Investment Board Communications Committee (03-06); Junior Achievement School Mentor (05); Women4Women Connections Task Force Steering Committee (04-05); National and Local Society of Human Resource Management (SHRM & LSHRM) (1996-2005)
Gates Consulting LLC, Principal Business Consultant (2006 - present)
Provide operational problem-solving for a variety of clients. Create and/or revamp processes, policies and procedures and provide project management to help business effectively achieve their goals. Focus on customer service and the financial bottom-line for clients sensing something is “broken,” but not sure what. Projects have included providing strategic guidance to a preschool Board of Directors, evaluating operational documents for a medical practice, creating and managing a large retail consignment event, revamping a struggling IT department, facilitating numerous work team sessions and small business consulting.
Leadership Louisville Center, Program Manager (2004 – 2006)
Managed Ignite Louisville young professional leadership program, Spirit Louisville high school leadership program, Focus Louisville community leadership program, and co-created Louisville 101, an orientation program for new Louisville residents and business leaders. Responsibilities included program design, budgeting, facilitation, logistics and execution. Also provided operational oversight for all the organization’s programs, ensuring all programs complied with standards. Initiated policies and procedures project.
Career Resources, Inc., Director (2003 – 2004)
Directed HR, Marketing, I/T and Facilities Management. Managed special projects related to business development and created strategic plan and department budgets. Built relationships with other community organizations such as Greater Louisville Inc., KentuckianaWorks, and the BrainGain Alliance, an initiative to attract and retain workers in Louisville. Monitored operational results and presented to the Board of Directors.
SHPS, Inc., Program Operations Manager (2002)
Managed day-to-day operations of a new business line. Managed high profile national clients including Intel, CIGNA, Citibank and Salomon Smith Barney. Directed clients in identifying business requirements for operational processes and served as liaison to technical team to ensure completion.
Vencor, Inc., (now Kindred Healthcare) and Atria, Inc., HR Manager (1996-2002)
(Atria was a division of Vencor at time of transition)
Joined Vencor as recruiting assistant and was quickly promoted to benefits supervisor. Selected to create a benefits operations area of 20 employees that did not exist before. Managed benefits enrollment, problem resolution, and customer service to support 80,000 employees nationwide. At Atria, coordinated conversion to new payroll/HRIS system. Created new department for benefits operations support and was responsible for entire benefits function, administering all programs for 8,000 employees. Promoted to HR Manager to direct special projects such as employee handbook revision, creation of first online HR site, and communication of HR policies and procedures nationally. Improved operational performance by increasing efficiency and internal and external customer relations.
Community Leadership
Highland Presbyterian Church Weekday School Strategic Committee (11-12); Parents Day Out Board of Directors (08-11); Kosair Children’s Hospital Foundation Task Force (06-07); Young Professionals Association of Louisville (YPAL) Board of Directors - Executive Committee and VP of Administration (05-06); Strategic Committee Head (05-06); Nominating Committee Member (05-06); VP of Development (04-05); Director of Workforce Development (03-04); Greater Louisville Community Branding Project Team (05-06); Greater Louisville Inc. Work/Life Alliance Committee (04-06); KentuckianaWorks Workforce Investment Board Communications Committee (03-06); Junior Achievement School Mentor (05); Women4Women Connections Task Force Steering Committee (04-05); National and Local Society of Human Resource Management (SHRM & LSHRM) (1996-2005)
